RPM Continues to Grow & Add New Properties
Austin, TX (April 14, 2020) – 95% of the 38,000 apartments managed by Roscoe Property Management (“RPM”) paid their rent this April with more rent trickling in every day. This exceeded the industry average reported for April rent collection. RPM collects 100% of rental payments electronically through a variety of online and electronic methods.
RPM, the third largest property management company in Texas, is pleased to announce that it has added 70 properties to its portfolio over the last year. The company continues to be awarded new management assignments during these unprecedented times by remaining agile and adjusting operations to meet the rapidly evolving environment.
The company is following NMHC guidance for multifamily operators and assisting residents by waiving all late fees and coordinating payment plans. RPM is also waiving fees associated with credit card transactions. The company is providing residents with local resources to assist with rent and support their needs. In addition educational videos, virtual events and ongoing communications are continuously being developed and shared with residents. While offices are closed, RPM team members continue to work and serve residents during these challenging times.
“I am so appreciative of the strength and perseverance that our team members bring with them each and every day, going above and beyond to serve our residents, clients, and team members,” said Jason Berkowitz, Founder and President of RPM. “I believe growth is one of the things that can happen when we work together to find new and innovative ways to respond to the changing needs of our customers.”
The company’s operational platform is designed to provide customized solutions for its customers. At RPM, regional managers’ portfolios are smaller than the industry standard and as a result managers are closely involved in daily operations. Team members across the organization collaborate, share best practices and tackling key issues collectively.
The company has invested heavily in technology over the last five years to ensure the infrastructure is available to support residents and prospective residents without the need for fact-to-face interaction. There are tools in place that provide team members a variety of ways to expeditiously communicate with the residents. RPM is encouraged with the leasing velocity under the current conditions. Leasing associates have been utilizing technology to successfully conduct virtual tours. RPM indicated that over the last six weeks, conversions from virtual tours to new lease applications is at 65%.
RPM is working diligently to manage upcoming lease expirations. Under ordinary circumstances RPM team members would personally visit with each resident to discuss their renewal options. By utilizing technology, RPM can still interact with residents while maintaining a safe working environment. “Residents are choosing to renew their leases within their communities at this time,” said Jason Berkowitz. RPM reports that the residents are looking forward to reconnecting with their neighbors when restrictions are lifted.
“I would like to thank our residents and clients for their support which allows us to keep the communities that we manage running and operating every day,” said Anqelique Goodnough, Executive Vice President of RPM. “Our team is working hard and we will continue to develop solutions and adjust to new circumstances as they arise.”
ABOUT ROSCOE PROPERTY MANAGEMENT:
Roscoe Property Management (“RPM”) is a full-service multi-family property management company. RPM collaborates with real estate investors, private partners and institutional clients to provide customized solutions based on each client’s specific needs. Headquartered in Austin, RPM is the third largest property management company in Texas managing over 35,000 units in Arizona, Florida, Colorado and Texas. The firm was founded by Jason Berkowitz in 2002 with a vision to enhance clients’ investments and create quality living environments for residents. RPM also offers comprehensive pre-acquisition due diligence and project management supervision services. To learn more about RPM, visit www.rpmliving.com
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